Quality Lounge Suites — Fabric Sample Library · Last updated: 13 April 2026
Who we are
Quality Lounge Suites (QLS) is a furniture and bespoke joinery company based in Watford, Hertfordshire. We operate the Fabric Sample Library, an online service that allows customers to browse our curated collection of fabrics and request physical samples delivered to their home.
Address: 289 Lower High Street, Watford, WD17 2HY
Phone: 01923 227 200
Email: info@qualityloungesuites.co.uk
Data protection: privacy@qualityloungesuites.co.uk
What data we collect
When you use the Fabric Sample Library, we collect your name, email address, phone number (optional), delivery address, and fabric preferences. If you opt in, we also record your marketing consent. We do not collect payment information — fabric samples are provided free of charge.
How we use your data
- Fulfilling sample requests — your details are used to process and dispatch the fabric samples you request.
- Communicating with you — we send a confirmation email when your request is submitted.
- Marketing (opt-in only) — if you ticked "Keep me updated", we may send occasional emails about new collections and promotions. You can unsubscribe at any time.
Legal basis
- Contract — when you submit a sample request, we process your data as necessary to fulfil that request.
- Consent — marketing communications are only sent if you have opted in by ticking "Keep me updated". You can withdraw this consent at any time.
Who we share your data with
- Fabric suppliers — your name, email, and delivery address are shared with the relevant suppliers so they can dispatch samples to you. Suppliers handle your data in line with their own data protection obligations and in accordance with UK law.
- Service providers — Supabase (database), Vercel (hosting), and Resend (email delivery) process data on our behalf. These providers may process data outside the United Kingdom, including in the EU and the United States. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.
We do not sell your data to third parties. Your phone number is never shared with suppliers — it is retained by Quality Lounge Suites only.
How long we keep your data
Customer details, delivery addresses, and sample request history are retained for 24 months from your last request. Marketing consent records are kept until you withdraw consent, plus 12 months for our records. After this, your data is permanently deleted.
Your rights
Under UK GDPR, you have the right to access, correct, delete, or request a portable copy of your personal data. You can also withdraw marketing consent or object to processing at any time. Contact us at privacy@qualityloungesuites.co.uk and we will respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This service currently uses only essential cookies and local storage required for it to function. We do not use analytics, advertising, or third-party tracking cookies.
Data security
We take appropriate technical and organisational measures to protect your personal data and keep it secure. All data is transmitted over HTTPS, database access is protected by row-level security and authentication, and sensitive credentials are stored server-side and never exposed to the browser.
Children's data
This service is not directed at children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.
Contact us
Quality Lounge Suites
289 Lower High Street, Watford, WD17 2HY
01923 227 200 · privacy@qualityloungesuites.co.uk